Service Advisor

Candidates are ideally a mechanical engineer. At a minimum, he should have at least a diploma in automotive course or equivalent.
Past experience as a repairman is desirable.
Ability to exercise flexibility, initiative, good judgment and discretion
Possess good communication skills good leadership skills, good time management and knowledgable in customer care procedures.

Job Description

Understand customer requests and concerns regarding their Toyota vehicle
Recommending and prescribing the proper/required procedures to address such concerns.
Ensure such procedures are properly executed and customer concerns are addressed and
Communicate with the customers in order to ensure customer satisfaction. Effective service advisor is also able to recommend appropriate upgrades and/or pre-emptive solutions in view to enhancing the customer experience in owning a Toyota vehicle.